Legal
Notice of Privacy Practices
This Notice describes how Elite Home and Nursing Care may use and disclose your protected health information and how you can access this information. Please review it carefully.
Effective Date: January 1, 2025
Our Pledge to Your Privacy
Elite Home and Nursing Care understands that your health information is deeply personal. We are committed to protecting the privacy and security of your protected health information (PHI) and to using and sharing it only as necessary to provide you with safe, high-quality care. This Notice describes how we may use and disclose your health information and outlines the rights you have concerning it.
How We May Use and Disclose Your Health Information
We may use and share your health information for the following core purposes:
For Treatment
We may use your health information to provide, coordinate, and manage your care. For example, our nurses and caregivers may share information with your physician or other treating providers to ensure your care plan is safe and effective.
For Payment
We may use and disclose your health information so that the services we provide may be billed to and paid by you, an insurance plan, or a third party. For example, we may need to share information such as your diagnosis or services rendered to obtain payment authorization or reimbursement.
For Health Care Operations
We may use and disclose your health information to support our day-to-day operations, including quality assessment, caregiver training, licensing, accreditation, and business planning. For example, we may use information to review the care we provide and to improve the quality of our services.
Uses and Disclosures That Require Your Authorization
We will obtain your written authorization before using or disclosing your health information for any purpose not described in this Notice, including most uses of psychotherapy notes, marketing, and the sale of your health information. You may revoke an authorization at any time in writing.
Your Rights Regarding Your Health Information
Under HIPAA, you have the following rights:
Right to Inspect and Copy
You may ask to see or get a copy of your health records. We will provide a copy in the format you request if it is reasonably practicable. We may charge a reasonable, cost-based fee for the costs of copying, mailing, or other supplies.
Right to Amend
If you believe your health records are inaccurate or incomplete, you may ask us to amend them. We may deny your request if the information was not created by us, is not part of the records you are allowed to inspect, or is already accurate and complete.
Right to Request Restrictions
You may ask us to limit what we use or disclose about you. We are not required to agree to most restrictions, but we will honor a request not to disclose information to a health plan for services paid out of pocket in full.
Right to Confidential Communications
You may ask us to contact you in a certain way (for example, by cell phone) or at a certain location (for example, at work). We will accommodate all reasonable requests.
Right to a Paper Copy of This Notice
You may request a paper copy of this Notice at any time, even if you agreed to receive it electronically.
Our Responsibilities
We are required by law to maintain the privacy and security of your health information, to notify you following a breach of your unsecured health information, and to follow the duties and privacy practices described in this Notice. We will not use or share your information other than as described here unless you authorize it, or as required or permitted by law.
Changes to This Notice
We reserve the right to change this Notice at any time. We will make the revised Notice available in our offices and on our website, and the revised Notice will apply to all health information we maintain.
Complaints and Questions
If you believe your privacy rights have been violated, you may file a complaint with us or with the Secretary of the Department of Health and Human Services. We will not retaliate against you for filing a complaint. For questions about this Notice or to file a complaint, contact our Privacy Officer at info@elitehnc.com.